Terms of service

Terms of Service

These Terms of Service apply to your use of the ORISSE website and to purchases made through orisse.eu.

By visiting our website, placing an order, or purchasing a product from ORISSE, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. About ORISSE

ORISSE is an online pet-products store operating from Belgium.

Website: orisse.eu
Email: support@orisse.eu

2. Online Store Use

You must provide accurate, complete and current information when placing an order, including your contact, billing and delivery details.

You may not use our website or products for unlawful purposes or in violation of applicable laws.

3. Products

We aim to describe and display our products as accurately as possible. Product colours, appearance, packaging or minor specifications may differ slightly from images shown on the website.

Product availability may change without notice.

Pet products should always be selected according to the animal's size, age, behaviour and individual needs. Products should be used according to their intended purpose and supervised where appropriate.

4. Prices and Payments

Product prices are displayed on the website and may vary depending on your market, currency, taxes or other applicable charges.

Available payment methods are shown during checkout.

We may correct obvious pricing or product-information errors. If an error affects an order you have already placed, we may contact you before fulfillment or cancel and refund the affected order where appropriate.

5. Orders

Placing an order does not necessarily mean that the order has been accepted or fulfilled.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of:

• suspected fraud or unauthorized transactions;
• incorrect pricing or product information;
• stock or fulfillment issues;
• delivery restrictions;
• violations of these Terms; or
• circumstances where fulfillment is not reasonably possible.

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Shipping and Delivery

Shipping methods, prices and estimated delivery times are shown on our website or during checkout.

Delivery times are estimates and may be affected by carriers, customs procedures, weather, peak periods or other circumstances outside our reasonable control.

Please ensure that your delivery address is correct before completing your order.

Further information can be found in our Shipping Policy.

7. Returns and Refunds

Returns, refunds and withdrawal rights are governed by our Return & Refund Policy and applicable consumer law.

Consumers in the European Union and European Economic Area may have statutory withdrawal and other consumer rights that cannot be excluded by these Terms.

8. Intellectual Property

Unless otherwise stated, the content made available through ORISSE, including branding, text, graphics, layout and original website content, may not be copied, reproduced, distributed or commercially used without appropriate authorization.

Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

9. Third-Party Services

Our store may rely on third-party providers for services such as payment processing, fulfillment, shipping, analytics or other store functionality.

Your use of certain third-party services may also be subject to their own terms and privacy practices.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

To the extent permitted by law, ORISSE is not responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.

11. Consumer Rights

Nothing in these Terms limits or excludes any mandatory rights available to consumers under Belgian, European Union or other applicable consumer-protection law.

Where these Terms conflict with a mandatory legal right, the mandatory legal right will prevail.

12. Changes to These Terms

We may update these Terms from time to time. The version published on our website at the time of your order will generally apply to that purchase, subject to applicable law.

13. Governing Law

These Terms are governed by applicable Belgian law, without limiting any mandatory protections that may apply to consumers in their country of residence.

14. Contact

If you have questions about these Terms, contact:

ORISSE
Email: support@orisse.eu
Website: orisse.eu
Belgium