Refund policy

Return & Refund Policy

At ORISSE, we want your shopping experience to be straightforward. If you wish to return an eligible purchase, please contact us at support@orisse.eu with your order number and details of the item you would like to return.

14-Day Right of Withdrawal

If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an eligible distance purchase within 14 days of receiving your order, without having to provide a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, contact us at support@orisse.eu within the applicable withdrawal period. We will provide you with the appropriate return instructions.

Nothing in this policy limits any mandatory consumer rights available to you under Belgian or applicable European consumer law.

Return Conditions

Returned products should be handled only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose, where permitted by applicable law.

Certain products may be excluded from the right of withdrawal where an exception under applicable law applies.

Please do not send a return to an address without first contacting us and receiving return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective or incorrect, contact us as soon as possible at support@orisse.eu.

Include your order number, a description of the issue and, where helpful, photographs showing the problem. We will review the issue and provide an appropriate solution in accordance with your applicable consumer rights.

Refunds

Once an eligible return has been received and reviewed, we will notify you about the refund.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account can vary depending on your bank or payment provider.

Original or return shipping costs will be handled in accordance with the circumstances of the return and applicable consumer law.

Cancellations

If you need to cancel or change an order, contact us as soon as possible at support@orisse.eu. We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.

This does not affect any statutory withdrawal or consumer rights that may apply.

Contact

For return or refund questions, contact:

ORISSE
Email: support@orisse.eu
Website: orisse.eu
Belgium